SMS Banking

You want banking convenience; we’ll give it to you at a touch of a button



We provide you with immediate access to your Bank, 24 hours a day, 7 days a week. You now keep in touch with your family, friends and your Bank at your fingertips.



After registering for this service, you can get up-to-the-minute Bank account / Credit Card information through an SMS - anytime, anywhere**. This service is FREE* of charge.



Once you receive the Welcome Message on your mobile phone, you need to activate your SMS Banking PIN in order to start using the service.


How to activateHow to use the serviceSMS Service CodesTo start using SMS Banking:

Type RG, give a space, then type a 4 digit PIN of your choice
Send to 722
For example, if you select 1234 as your 4 digit PIN code, send RG 1234 to 722


To use any of our SMS Banking services –>
Just type the required Service Code, give a space and type your 4 digit SMS Banking PIN Send to 722For example: AB 1234
For multiple Bank Accounts/Credit Cards -
If you have more than one bank account or Credit Card registered with your mobile number on SMS Banking then the system assigns an alphabetical tag to each of them.
For example: ‘a’, ‘b’, ‘c’, etc.

In such a case, to access a particular account / Credit Card information, after type the service code and your PIN then give a space and type -
‘A’ for first account/Credit Card,
‘B’ for second account/Credit Card or
‘C’ for third account/Credit Card and so on.
For example: MS 4534 B


Service Codes
CREDIT CARD SERVICES
View last credit card bill BILL(space)
Check available credit limit LIMIT(space)
View current outstanding balance OB(space)
Check minimum payment amount due MP(space)
View last five transactions FT(space)
View Treasure Points available TP(space)
BANK ACCOUNT SERVICES
Check current account balance BALANCE (space)
Mini Statement (last 5 transactions) MS (space)
OTHER SERVICES
To view all commands HELP
Activate Service RG (space)<4 digit PIN>
Change SMS Banking PIN PC (space)(space)
For more information on the choices available

eStatements

You want to review your statement, we’ll provide it anywhere, anytime
Can’t stand the hassle of waiting for your Credit Card or Bank Account statement in the mail? Relax! With eStatements, it’s just a click away.

Sign up for the FREE eStatement Service that delivers your Credit Card and/or Bank Account statements via email. All you need is any email account.



ServicesFAQsWe will send you a welcome e-mail within 5 working days of your successful registration. Thereafter, you will start receiving your statements on the email addresses(s).


Credit Card customers:

You will keep getting paper statements at your mailing address
You can get eStatement on up to 3 different email addresses

Bank Account customers:

You can choose between daily, weekly or monthly frequency for getting your eStatements
You will not get paper statements at your mailing address
You can get eStatement on up to 3 different email addresses
To sign up for Self Service Banking:
Simply SMS “ POWER” to SCB (722) and we will call you to process your request

* These services are only available at selected branches.

Cash Deposit Machine

Your dealings in cash are set to become a cakewalk. The Cash Deposit Machine (CDM) is a self-service terminal that lets you make deposits and payment transactions by cash.

All successful transactions are immediately credited and customers will be issued an advice slip confirming the transaction. To use the CDM, customers need to have either his/her Standard Chartered Bank Card (ATM or Credit Card) or know his/her card number (ATM or Credit card).


ServicesServices available on the CDM:

Cash Deposit
Cash Deposit to Account
Credit Card Payment
Cheque Deposit to Account*


* Services available within select branches only

For more information on the choices available

ATM Services

Enjoy fast and convenient banking round-the-clock
With our ATM card, you can bank 24 hours a day - 365 days a year. Enjoy a host of banking services including cash withdrawals, funds transfer, balance enquiries, statement & cheque book requests, PIN changing facility and more.


ServicesCredit Card Bill PaymentTransfer funds (other banks)Utility Bill PaymentUseful services offered just for you:

Withdraw cash 24 hours a day 7 days a week.
Pay credit card bills
Pay utility bills (KESC, LESCO, SSGC, SNGPL, Ufone)
Buy prepaid mobile vouchers (Mobilink Jazz, Ufone, Warid, Telenor, Zong).
Click here to view how to purchase mobile vouchers.
Get a 'mini-statement' of your account whenever required.
Request for a cheque book
Request statement of account. This will be generated and mailed to you
Funds Transfer:
Transfer funds from one account to another account within Standard Chartered
Transfer funds from one account to another account ( Inter Bank Funds Transfer ) in any other participating member bank
To ensure safety, our ATM allows you to change your PIN whenever needed.
For a complete list of our ATM network please click here
Please follow the steps below for Credit Card bill payments:



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Inter Bank Fund Transfer (IBFT) facility is available on Standard Chartered ATMs which allows you to transfer funds from your Standard Chartered Bank savings or current account to an account in any other Participating Bank
The maximum transfer limit per day is PKR 250,000* and the funds will be transfered instantly upon confirmation of a successful transaction. This service comes to you absolutely free of charge.
The Banks participating in Inter Bank Fund Transfer (IBFT) are:
Allied Bank LimitedAskari Commercial BankBank Al-FalahNIB BankSoneri BankHabib Bank LimitedBank Al Habib LimitedRBSBank IslamiUnited Bank LimitedTameer Micro Finance Bank* PKR 250000 limit is not applicable for all customers. To request for IBFT limit increase please call phone bank at 111002002 / 080066666
Please follow the steps below to use the IBFT Service:


Click here to view IBFT ATM screen flow


Now you can pay your Utility and Mobile bills 24x7 through any of Standard Chartered’s 200+ ATMs. Just visit your nearest SCB ATM, select the bill payments option and pay your utility/mobile bills instantly! This service is free of cost.

Utility Bills
Enter the consumer/account number of the utility and your bill will be presented to you. The billed amount will be instantly debited from your account and you will get a receipt as a payment confirmation.
Mobile Bills
Enter your mobile number and pay your bill instantly from your bank account, both post-paid and pre-paid customers can use this service
Currently you can pay for:

Electricity: KESC, LESCO
Gas: SSGC, SNGPL
Mobile phone companies: Ufone, Warid
For more information on the choices available

Bank on your phone anywhere, anytime

As part of our ongoing commitment to provide you convenient solutions for your banking needs, we now give you 24X7 Phone Banking services. Speak to our Customer Service Representatives anytime, anywhere and get the same level of personalised service and attention that you would expect from an in-person consultation at our branches.


ServicesFAQsJust Call 111-002-002 OR 0800-44-444 and you can make use of our automated Phone Banking service to:

Branch Banking
Inquiry
A/C Balance
Statement details
Product information
Transactions
Debit card issuance
Cheque book request
Debit card blocking
TPIN issuance & Re-issuance
ATM pin issuance & Re-issuance
PO/ DD & Bank certificate
Internal transfer
Credit Card payment
Change of address & telephone numbers
Stop payments
Complaints
Credit Cards
Inquiry
Card balance
Statement details
Product information
Reward inquiry
Statement details
Statement details
Application status
Transactions
Card activation
TPIN issuance & change
ATM Pin issuance & change
Card lost/ stolen
Card replacement
Reward redemption
Address & phone no. change
Billing address updation
Credit card bill payment
Insurance
Inquiry
Product information & general inquiry
Transactions
Enrollment & De-enrollment

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Frequently Asked Questions

Q. What is a TPIN?
Your Telephone Personal Identification Number (TPIN) is your electronic signature. Your TPIN is your identification for Phone Banking services and therefore should remain confidential. Please do not share it with anyone. If you think someone has discovered your TPIN, change it immediately.

Q. What if I lose my TPIN?
Call SCB Phone Banking services at 111-002-002 OR 0800-44444 and report the incident immediately. The Phone Banking Officer will help you generate a new TPIN.

Q. I have lost my card. What do I need to do now?
Call SCB Phone Banking immediately to have your lost card reported and blocked. We will take a request for your new or replaced card.

Q. If I have blocked my card, can it be unblocked?
If the card is blocked due to non-payment then you have to first clear your dues then you can unblock your card.

Q. Can I access account services on self service banking?
Yes. After TPIN verification on the self service banking, you can access all your accounts.

Q. Can I make Credit Card payments through self service banking?
Yes, you can make Credit Card payments directly from the self service banking. You can make minimum, full or your choice of payment instantly through self service banking.

Q. If I make a payment through self service banking will it reflect on my account immediately?
All transactions that are made through self service banking are instant except for payment transactions. Cheque payments are posted to your account within 3 days.

What can I do with Online Banking

Account Information
View updated balance of your account. Keep track of your transactions and track purchases made.
Account aggregation
View all your accounts/credit cards in one window.
Online Bill Payment
Pay credit card, utility and mobile bills
Transfer funds
Transfer funds online to anyone within Standard Chartered or any other bank (IBFT)
24/7 Access
Access the bank 24/7 from the comfort of your home or office
SMS and Email Alerts
Register for SMS and email alerts and get informed whenever there is transaction on your account or card
Security
128 bit SSL encryption to ensure complete online security

Credit Card Services
◦View your last three Credit Card statements
◦Pay credit card bills
◦Set up standing orders for recurring Credit Card bill payments



*Online Banking Terms and Conditions




How do I use forget password?

How do I use "instant registration"?

How do I find out my login id?

How do I update my email address/mobile number?

How do I link accounts/cards?

How do I add beneficiary?

What If my ATM/Debit card is blocked; can I register online using my ATM/Debit card?

Annual Fee Waiver

Annual Fee Waiver :: Camera :: Candy Bouquet :: Digital Bytes :: Dining :: Shopping :: Donation Option :: Perfumes

Home & Entertainment :: Kitchen Appliances & Accessories :: Leather Accessories :: Magazine Subscriptions :: Pens :: Watches




Product Type
Personal Credit Card ( Basic )
Item Code: 5136

Points Required : 2,000 Product Type
Personal Credit Card ( Supplementary )
Item Code: 5134

Points Required : 1,000
Product Type
Gold Credit Card ( Basic )
Item Code: 5137

Points Required : 4,000 Product Type
Gold Credit Card ( Supplementary )
Item Code: 5135

Points Required : 2,000

Standard Chartered Cashback Program: Terms and Conditions

This Cashback offer is applicable only to the MasterCard Cashback Credit Card.
"Cashback Rewards" means a credit entry, subject to certain limits (where applicable),executed by the Bank on the Card Account based on Eligible Transactions.
"Cashback Percentage" means the percentage of the eligible transaction amount that would be given as "Cashback" and is subject to change as per the discretion of the bank. However, any such change would be informed to the Cardmember through communication of the same in the monthly card statement at least 30 days before any such change.
"Eligible Transaction" means any retail transaction (not being cash withdrawal, cash advance, loan or any other category of transactions as may be decided from time to time by the Bank at its sole discretion) belonging to the "Promoted Categories" which has successfully been posted on the card account and not charged back.
The promoted categories and the respective Cashback percentages for the "Cashback" card unless otherwise intimated are: Fuel - 5% Cashback with upper monthly cap of PKR 1,000, Supermarkets - 5% Cashback with upper monthly cap of PKR 1,000, and other Retail Spend Categories - 1% Cashback with unlimited Cashback rewards.
"Promoted Category" means a category of transactions promoted from time to time by and/ or subject to sole discretion of the Bank. The "promoted categories" will be decided on the basis of merchant category code and merchant establishment code for the establishment where the purchase is made. Standard Chartered Bank (Pakistan) Limited reserves the sole right on whether a purchase meets the eligibility criteria as listed above.
The Bank will inform the Card Member / Account Holder about additional Promoted Categories from time to time by indicating the same on the statement of the Card Account.
Existing MasterCard Classic/Cricket Credit Cardmembers who have been upgraded to Standard Chartered MasterCard Cashback Credit Card to note that they will be receiving Standard Chartered Reward Points in addition to Cashback Rewards on eligible transactions until December 31, 2009. However, earning of all Reward Points on the Standard Chartered MasterCard Cashback Credit Card will cease after December 31, 2009. Only Cashback Rewards will be offered on the Cashback Credit Card January 1, 2010 onwards.
All new Standard Chartered MasterCard Credit Cardmembers to note that they will be receiving Standard Chartered Reward Points in addition to Cashback Rewards on eligible transactions until December 31, 2009. However, earning of all Reward Points on the Standard Chartered MasterCard Cashback Credit Card will cease after December 31, 2009. Only Cashback Rewards will be offered on the Cashback Credit Card January 1, 2010 onwards
Returned purchases, disputed or unauthorized/ fraudulent transactions, finance charges, card account fees and charged back transactions would not be given a Cashback under this program.
Cardmembers who, at the sole discretion of the Bank, are considered delinquent on their card account will not be eligible for the Cashback offer. Further, in the event a Cardmember who, at the sole discretion of the Bank, is considered delinquent on his/her card account during the offer period, will have the credited Cashback amount reversed.
Eligible transactions conducted oversees will be eligible for the Cashback offer.
The Cardmember terms and conditions shall continue to apply to the Cardmember.

Help me Choose a Credit Card


Learn more
Treasures Catalogue
View Treasures Catalogue and redeem your treasures points.
Redeem your treasures points now Apply Online
Apply online today and upon approval receive PK 1000 cash back
Cash back will be credited once you have activated your card and used it at least once. Annual fee is waived for life

Apply now for a Standard Chartered Credit Card

Standard Chartered PIA CoBrand Credit Card

The Most Powerful Credit Card in Pakistan

Your Standard Chartered PIA CoBrand Credit Card offers you the best of both worlds. Alongside the global benefits of Standard Chartered Credit Cards, you can now also enjoy an exclusive range of privileges with PIA's Frequent Flyer Membership, PIA Awards +Plus Program.


Special FeaturesMore Features & BenefitsFAQs15% Savings on PIA tickets:

You can now enjoy unmatched savings on international as well as domestic airfare. When you use your SCB VISA PIA CoBrand Credit Card to purchase your PIA Ticket from any one of PIA Booking Offices or PIA Reservation Counters, you will save 15% on the ticket’s airfare.

Discounts will be given on domestic and international tickets
Discounts can be availed at any PIA Booking Office or Airport Reservation Counter across Pakistan
PIA CoBrand Card members can only avail discounts on personal tickets in their names (not in the name of any other person or family member)
Discounts will not be applicable on:


- PIA’s discounted classes*
- Purchases made through PIA website or travel agents

Discount will only be applicable on the ticket’s basic fare price (not applicable on taxes)
PIA’s Cabin Classes and their respective fare classes are explained below:

Economy Class:
Y, K, M, T, N, O

Economy Plus:
P, W, Q

Business Class:
C, J, B, S

*15% discount on your SCB Visa PIA CoBrand Credit Card will be available on Y and K fare classes in Economy class, P and W fare classes on Economy Plus class and C and J fare classes in Business Class.



Complimentary PIA Awards +Plus Membership:


PIA Awards +Plus:
A distinctive frequent flyer program greets air travelers to a world of exceptional travel privileges and rewards. Whether you are looking for free tickets, class upgrades, excess baggage options, business lounge access, or privileged check-in counters, PIA Awards + Plus is the right travel companion for you.

And you earn this privilege by flying on PIA’s network of 52 destinations around the globe. The PIA Awards +Plus Program offers you an Emerald Membership, a Sapphire Membership, or a Diamond Membership. The more you travel, the more you get to enjoy the benefits of PIA Awards +Plus Program.


Awards +Plus Cards:

PIA CoBrand Credit Cardmembers will get an Awards +Plus card within 4 weeks of activation of PIA CoBrand Credit Card
1,000 bonus Airmiles upon becoming an Awards +Plus Member
Sapphire Awards Plus Card is valid for a period of 3 years
Emerald Awards Plus Card has no validity period
PIA Awards +Plus Terms and Conditions will apply

The Emerald Awards +Plus Card is issued with PIA CoBrand Classic Credit Card. As an Emerald Member, you are entitled to the following benefits:



10% bonus Airmiles for traveling in Economy Plus Class
25% bonus Airmiles for traveling in Business Class
Check-In at Awards +Plus counter where available

The Sapphire Awards +Plus Card is issued with PIA CoBrand Gold Credit Card. As a Sapphire Member, you will enjoy the following value added benefits:



25% bonus Airmiles on all PIA trips
10% bonus Airmiles for travel in Economy Plus Class
25% bonus Airmiles for travel in Business Class
10kg Extra baggage allowance in addition to entitlement as per ticket (not applicable on journeys to/from US & Canada)
Check-In at Awards +Plus counter (Business Class counter in the absence of Awards +Plus counter)

Spend and Fly:

Your PIA CoBrand Credit Card helps you accumulate Airmiles at an incredible rate; every time you shop, and every time you fly. Here’s how:


You will earn 1 Air mile on every Rs. 50 spend on your PIA CoBrand Credit Card which is automatically transferred to your PIA Awards +Plus Card once in a month
Whenever you purchase your ticket from PIA booking office, you will get Airmiles on your PIA Awards +Plus Card by presenting your PIA Awards +Plus Card / Frequent Flyer Number when booking your ticket. For More details, please log onto www.piaawards.com/pia/CalcAccrual.aspx


Upgrade Check-In:

What's more, as an Emerald Cardmember, you may check in at Awards +Plus counter where available and as a Sapphire Cardmember, you may check in at Awards +Plus counter and Business Class counter in the absence of Awards +Plus counter



Upgraded Lounge Access:

As a PIA Gold Credit Cardmember, you can enjoy access to designated Business Class lounges in Karachi, Lahore and Islamabad Airports by presenting your PIA CoBrand Gold Credit Card along with Sapphire Awards +Plus Card even if you are traveling economy class. If, for any reason, the Business Lounge is not available, you may avail the CIP Lounge. These lounges grant you complimentary access to secretarial services, a buffet, and comfortable couches to help you unwind before the journey ahead.



Rewards for PIA CoBrand Card members:

Redeeming Airmiles is as easy as earning them. When you are ready to reward yourself or your family, you can redeem your Airmiles for any of the following:



Free Tickets
Excess Baggage
Class Upgrade


Click here to view Airmile redemption catalogue
Global Acceptability
Your Standard Chartered PIA CoBrand Credit Card can be used at more than 30,000 establishments in Pakistan and over 24 million locations worldwide. This gives you convenience, recognition and security wherever you are. With the Standard Chartered PIA CoBrand Credit Card, you can pay for shopping, meals, travel, entertainment; virtually anything that money can buy. Whether you spend in dollars or in any other currency, all your billings will be in Pak Rupees.

Buy Now, Pay Later
With your Standard Chartered PIA CoBrand Credit Card, you have a free credit period of upto 51 days to pay for your purchases. Standard Chartered PIA CoBrand Credit Cards give you the option of paying the minimum amount, which would be only 5% of your outstanding balance or Rs 500 (whichever is greater) by the payment due date.

Cash Advance
You do not need to carry cash any more, if you have a Standard Chartered PIA CoBrand Credit Card. Any amount up to 30% of your credit limit is available to you as cash. You can obtain cash advance at ATMs and financial institutions worldwide displaying the VISA logo.


Standard Chartered PIA CoBrand Cardmembers can obtain cash advance at ATMs displaying the PLUS logo which is also printed on the back of the VISA Card.

Supplementary Cards
Share the experience with your loved ones! You can gift family members, employees, or absolutely anyone with a PIA CoBrand Supplementary Card and let them enjoy the benefits and privileges PIA CoBrand Credit Cards have to offer. Avail up to 5 Supplementary Cards and have them made for anyone who is more than 18 years of age.

All your Supplementary Cardmembers share your basic credit limit. The Supplementary Cards will carry a separate account number so that incase of loss or theft, only the affected cards need cancellation. The unaffected Card(s) continue to enjoy uninterrupted Card usage. All charges incurred on the Supplementary Cards will be reported on your monthly statement.

eStatements
It’s always our priority to provide our customers with more and more convenience. Standard Chartered offers you the facility to have your Credit Card statements emailed to you so you can stay updated, yet have the freedom to be absolutely anywhere.

SMS Banking
Get the convenience, privacy and security of banking through your mobile phone. Receive instant access to your account information including your outstanding balance or payment due date. Simply register your mobile number with Standard Chartered SMS Banking and get complete control of your account whenever and wherever!

Online Banking
Our free Internet Banking Service gives you the ability to manage your Credit Card and Bank Account 24 hours a day, 7 days a week.

CIP Lounge
As a PIA CoBrand Gold Credit Cardmember, you can enjoy complimentary lounging facilities on international travel at the Quaid-e-Azam International Airport, Karachi, with privileges like free secretarial services, free buffet, 24 hour porter service and so much more. So feel privileged, take time out and unwind at the luxurious CIP lounge.

24-Hour Customer Service
Our 24-hour, well-trained and qualified team of Customer Service experts are there to help you with your requests. They will be able to assist you by:
Answering your queriesRegistering and resolving your complaintsReporting a lost or stolen cardStandard Chartered’s 24 hour Customer Services is on call at UAN 111-002-002. Similarly, you may reach PIA’s Customer Services on UAN 111-786-786. You may e-mail the bank on cards.helpline@pk.standardchartered.com or e-mail PIA on servicecenter@piac.aero

Zero Loss Liability
Isn't it comforting to know that if you lose your Card you would have nothing to worry about? You are covered for all fraudulent charges made on your Credit Card as soon as it has been reported lost to Standard Chartered Bank. So make sure you report the loss immediately upon discovery.

Credit Cover Plus - because future is uncertain
You will be provided coverage under temporary disability, total permanent disability, terminal illness benefit and under the unfortunate event of death, your minimum payment or the entire outstanding balance on your PIA CoBrand Credit Card account will be settled by the underwriter, without causing any inconvenience to your near and dear ones. The coverage will also include all supplementary Credit Card transactions made on your PIA CoBrand Credit Card account.

Travel Accident Cover (International Travel)
In case of death due to an accident while travelling on any common carrier (provided the tickets are purchased on your PIA CoBrand Credit Card) is valid for cover up to Rs. 3.5 million on a PIA CoBrand VISA Classic Card and up to Rs. 7 million on a PIA CoBrand VISA Gold Card.

Travel Inconvenience Cover (International Travel)
If your flight/baggage is delayed by more than 6 hours, then you may enjoy refreshments and meals and have then charged to your PIA CoBrand Credit Card. Charges made up to Rs. 15,000 may be claimed for reimbursement. Furthermore, in the event that your baggage is lost, please use your PIA CoBrand Credit Card to buy the necessary items lost in the baggage and claim reimbursement up to Rs. 30,000


Frequently Asked Questions

Q. What is a Standard Chartered PIA CoBrand Credit Card and how is it different from the other Credit Cards?
Standard Chartered Bank and Pakistan International Airline have, once again, joined hands to re-introduce the first ever Frequent Flyer CoBrand Credit Card in Pakistan.
This powerful card combines the global privileges of Standard Chartered Credit Cards with the unique features of the Awards +Plus Frequent flyer Cards promising you unparallel value.

Q. What is the PIA CoBrand Credit Card Rewards Program?
The PIA CoBrand Credit Card Rewards Program allows you to earn Airmiles at an incredible rate; you can earn 1 Airmile on every Rs. 50 that you spend on your PIA CoBrand Credit Card and against every mile that you travel on PIA.

Q. How can I enroll myself in PIA Awards +Plus Program?
You will automatically get enrolled in PIA Awards +Plus Program once you activate your Standard Chartered PIA CoBrand Credit Card.

Q. Do I have to pay a fee for becoming a PIA Awards +Plus Cardmember?
No, you will receive your PIA Awards +Plus Membership Card absolutely free within 4 weeks of activation of your PIA CoBrand Credit Card.

Q. Where can I redeem Airmiles?
As an SCB PIA CoBrand Cardholder, all the points that you earn on your credit card transactions will automatically transfer to your Awards +Plus Card as Airmiles. You can redeem your PIA points by calling the PIA Call Center, by visiting the PIA Awards +Plus website: www.piaawards.com or by sending an email/letter to PIA on mailto:servicecenter@piac.aero.

Q. What can I redeem against my Airmiles?
Your Airmiles can be redeemed for free tickets, excess baggage vouchers, class upgrades, and a variety of exciting rewards by calling PIA Call Center at 111-786-786, by visiting the PIA Awards +Plus website: www.piaawards.com or by sending email to PIA at servicecenter@piac.aero

Q. Will I get a 15% discount on PIA tickets if I pay cash?
No. You can only obtain a 15% discount if you use your SCB PIA CoBrand Card to pay for your PIA Ticket.

Q. What is a PIA Awards +Plus Card?
PIA Awards +Plus Card is a Frequent Flyer Card that allows PIA’s Frequent Flyers to earn Airmiles when they travel on PIA. The Airmiles on the card can be redeemed for PIA Awards such as free tickets, upgrades, excess baggage etc.

Q. Can I convert my existing VISA card to a PIA CoBrand Card?
Yes, you can do so simply by calling 111-002-002. Our Customer Service Officers will be available to facilitate the process.

Q. What happens to my Treasure Points when my existing SCB Credit Card is upgraded or downgraded?
The Airmiles shall remain the same in both circumstances.

Q. What happens to my Treasure Points when my SCB VISA Card is converted to SCB PIA CoBrand Card?
In such an event your Treasure Points will be converted to Airmiles and transferred to your new Awards +Plus Card, where you can only earn Airmiles and these Airmiles cannot be transferred back to SCB points. From that point onwards, all the transactions made on your SCB PIA CoBrand Card will earn you Airmiles. Whereas, upon conversion from SCB VISA to SCB PIA CoBrand, 1,000 FREE Airmiles will be awarded on your Award +Plus Card.

Q. Will I get a separate card for PIA Awards +Plus Frequent Flyer (FF) Program?
Yes. You will receive a separate card for the PIA Awards +Plus Frequent Flyer program. Your Award +Plus card will have your Unique Frequent Flyer number. The Airmiles collected on your SCB PIA CoBrand Card will automatically get transferred to your FF Card.

Q. What are the different tiers in the PIA Awards +Plus and how are they allotted to the SCB PIA CoBrand Card?
There are two tiers of Awards +Plus Cards issued with the SCB PIA CoBrand Cards; Sapphire and Emerald. The Sapphire Awards +Plus Cards will be issued to all Gold CoBrand Cardmembers while the Emerald Awards +Plus Cards will be issued to all Classic CoBrand Cardmembers.

Q.How can I find out about PIA Awards?
You can learn about the awards as well as the required number of points for those awards by calling the PIA Call Center, by visiting the PIA Awards +Plus website: www.piaawards.com or by sending an email to servicecenter@piac.aero

Q. What do I do if I lose my PIA Awards +Plus Card?
In the event that your card is lost or stolen, please report it immediately to PIA at UAN 111-786-786 for a replacement card.

Q. What happens to my PIA Awards +Plus Card if I cancel my PIA CoBrand Credit Card?
Upon cancellation of your PIA CoBrand Credit Card, your PIA Awards +Plus account will become inactive.

Q. Who do I call if I have problems relating to my PIA Awards +Plus Account?
If you face any problem related to your PIA Awards +Plus account, please call PIA Call Center at 111-786-786.

Q. Will I get 15% discount if I purchase my PIA ticket from the Internet?
No, you have to purchase your PIA tickets only from PIA Booking Offices / Airport Counters within Pakistan.

American Express Charge Card

From the various products on offer, Standard Chartered proudly presents the American Express Charge Card with its unmatched power, wide ranging prestige and complete financial flexibility. The Card is your one stop ticket to getting the finer things in life, while enjoying the success and recognition that you deserve.


Special Privileges

Host of unique features available on American Express Charge Card:

No Preset spending limit:
The American Express Charge Card has no preset spending limit. You are usually free to spend as much as you please, based on your past payment pattern and personal resources. This means that with the American Express Card you always have access to your funds. All we ask is that you pay your Card Account in total and on time each month.
Express Cash at 168 designated ATMs and over 550,000 ATMs worldwide:
As a Card member you enjoy access to over 550,000 Express Cash ATM locations worldwide. Locally, Express Cash is available to you at 168 designated ATMs of Standard Chartered Bank.
Travel Accident and Inconvenience Insurance:
Every time you use the Card to purchase tickets for airlines, railways or other public carriers, you, your spouse and dependent children (under 23 years) are each automatically covered with Travel Accident Insurance for up to Rs. 6,000,000 on the Personal Card and Rs. 12,000,000 on the Gold Card. This benefit is available to you absolutely free of charge.
Support network and exclusive services of 1700 American Express travel locations in over 130 countries of the world:
Wherever you are in the world, our network of 1700 American Express Travel Service Locations in more than 130 countries is on hand to give you immediate assistance wherever you need it.

As an American Express Card member you have the following services available to you worldwide:
Assistance with travel arrangements, travel booking
Assistance with car rental
Local area and culture information, city maps
American Express Travelers Cheques and Foreign Exchange sales
Replacement of lost/stolen cards
Click here to download Membership Rewards 2009

Worldwide Emergency Services:
American Express Cards offer you unique assistance around the world, whenever you need it the most. Should you be unfortunate enough to run into trouble on your trip, we can provide you with immediate advice and referral to a doctor or lawyer virtually anywhere in the world, 24 hours a day. Once a Card member, you will have the comfort of knowing where to call and who to contact, when in need, anywhere across the globe. The American Express Global Assist Hotline is available to you 24 hours a day, 7 days a week, giving you the peace of mind that we are always there for you, no matter where you are.Membership Rewards:
Once a Card member; you are automatically enrolled in The American Express Membership Reward Program. With this program, you will earn 1 point for every Rs. 50 / $USD 1 spent on your card (excluding cash advances). You will soon discover that your reward points can quickly add up to earn you a variety of exciting gifts, covering travel, retail, fashion, dining and many more.Supplementary Cards::
Apply for American Express supplementary cards and let your family receive all the security and privileges that you enjoy. And what is more, every time they spend on the Card, you earn membership reward points, which means you can redeem the reward of your choice much faster.24-Hour Toll Free Phone Banking::
To apply, simply fill in and return the American Express Card Application form today. Just call us at 0800-99-999 for further assistance. Our friendly Phone Banking officer will be on hand to help you. And once approved, you can take full advantage of that extra measure of recognition and respect that only American Express Card membership provides.
Card Replacement::
American Express Card offers peace of mind as never before. If the Card is lost or stolen anywhere in the world, just inform us by calling Standard Chartered Phone Banking at 0800-99-999 toll free. If you are outside Pakistan , call (9221) 240-0015. You will receive a replacement card free of charge-usually within 2 working days in Pakistan and 4-5 working days if you are overseas. And for your total comfort, you will not have any liability for charges on your lost/stolen Card, from the time the Card is reported lost/stolen to Standard Chartered.CIP Lounge::
As a Standard Chartered Card member, you can enjoy complimentary lounging facilities at the Quaid-e-Azam International Airport Karachi, with privileges like free secretarial services, free buffet, 24-hour porter service and so much more.Marhaba - Meet and Greet Service::
You can avail complimentary Marhaba Meet and Greet Service on international travels at the Quaid-e-Azam International Airport Karachi. Trained staff of Marhaba will escort you through all check-ins to minimise the hassle of standing in long queues at the airport. The service is available at special rates and accompanying family members and friends, on both domestic and international flights.For more information on the choices available.

Easy Credit Card

One of the most unique products, the Pakistan Standard Chartered Easy Credit (EC) combines the power of a Credit Card with the convenience of a Cheque book. As an EC card member you will be entitled to a host of benefits that no other facility offers. EC provides you with the lowest financial charge and access to Standard Chartered services around the globe. This means that Easy Credit is the best credit facility offering more and more across the country.

Special FeaturesFAQs

Features and benefits of Easy Credit Card that make your life easier:

Lowest Service Charges:
Standard Chartered Easy Credit Card offers you global acceptability with a higher than usual credit limit and a highly competitive financial charge of only 2.5% per month. Financial charges are levied on the amount from the transaction date and will apply on the billing date.
Cheque Book Convenience:
When you receive your Easy Credit Card (EC) you also receive an Easy Credit Cheque book. As an added convenience you can issue EC Cheques in Pakistan to your friends and family or to anyone you absolutely please. Furthermore, you can also issue EC Cheques at all places where Credit Card processing machines are not available.
ATM Convenience:
Your Easy Credit Card can also to act as an ATM Card. It lets you withdraw cash at ATMs bearing the MasterCard or M-Net logo worldwide.
Global Acceptability:
With EC Card's global acceptability - you have no fear of running out of cash anywhere in the world. You can use your EC Card globally and benefit from MasterCard's legendary global acceptability.
Supplementary Cards:
Be it your friends, family or loved ones, you can have Supplementary Cards issued and have the power of Easy Credit extended to absolutely anyone. Supplementary EC Card members receive a Supplementary EC cheque book as well. So feel free to share the countless advantages of Standard Chartered Easy Credit with others.BTF Ready:
Easy Credit also offers you Balance Transfer Facility. You can now have other Credit Cards' outstanding balances transferred to your Easy Credit Card (EC) Account at a highly competitive financial charge of 2.5 % per month and then pay back at your convenience.Travel Accident Cover:
As an international traveller, you are automatically covered for travel accidents up to 1 million Rupees, if you purchase your ticket through EC.Credit Cover:
Easy Credit protects you from life's uncertainties with Credit Cover, be it prolonged illness or disability. If due to unforeseen circumstances, you are unable to pay your bill, you can just take advantage of the EC Credit Cover and have all outstanding payments covered.
Zero Loss Liability:
It is for your comfort and security, that with Zero Loss Liability, Easy Credit covers you for all fraudulent charges made on your EC Account. All you have to do is report the matter to us immediately and subsequently you are secured against loss, theft and even bad luck.Foreign Transactions:
When you use your EC Card outside Pakistan, the transaction amount will be converted from the transaction currency to US Dollars, based on the international exchange rate prevailing on that date. In order to assist card members, all transactions will be converted into Pak Rupees for payment.
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Frequently Asked Questions

Q. What is Easy Credit?
Easy Credit is a Credit Card combined with the convenience of a cheque book, which means that you can pay anyone through cheques.

Q. Is there a cash withdrawal limit with my Credit Card?
You can withdraw cash up to 30 % of your credit limit. For example, if your credit limit is Rs. 100,000 and your withdrawal limit is 30 %, then your cash withdrawal limit will be Rs. 30,000.

Q. How is it better than any other credit facility?
Easy Credit offers you a globally accepted Credit Card, a highly competitive financial charge of 30% per annum and a cheque book facility. This means that Easy Credit is the best credit line facility available across the country.

Q. Do I need to be a Standard Chartered Account Holder or Standard Chartered Card member to be eligible?
No, you just need to meet the Easy Credit criteria.

Q. Do I have to apply for the Easy Credit cheque book? Will I be charged for the cheque book?
Yes, you have to apply for the cheque book, through the request form, which is part of the Easy Credit Application Form. You will be required to pay a fee to have an Easy Credit cheque book issued.

Q. Where can I use the Easy Credit cheque book and how?
You can use the Easy Credit cheque book anywhere you like. For example, Easy Credit cheques can be used for payments where the merchant does not have a Credit Card processing machine or does not accept Credit Cards. It can also be used to pay anyone with a bank account. However Easy Credit cheques are 'Account Payee' cheques and can only be used within Pakistan.

Q. Is there a difference between an ordinary account cheque and an Easy Credit cheque?
Yes, there is, the amount is debited from the customer's bank account when using an ordinary account cheque, whereas with an Easy Credit cheque, the amount mentioned on the cheque is deducted from your Easy Credit Card Account. This means you don't have to pay the whole amount at the same time. Also Easy Credit Cheques are 'Account Payee' cheques only, i.e. the amount mentioned on the cheques can only be credited to the payee's account.

Q. How and where can I use the Easy Credit Card?
The Easy Credit Card can be used globally at any merchant establishment where a MasterCard is accepted.

Q. Whom can I pay with Easy Credit Card?
You can pay anyone. You can use your Easy Credit Card at any merchant accepting Credit Cards, or you can use an Easy Credit cheque to make a payment where Credit Cards are not accepted, even to a friend.

Q. Is this service extended to Supplementary Card members?
Yes. This service is valid for both Basic and Supplementary Card members.

Q. Will I be charged a fee for cash withdrawal / cash advance?
No fee is charged for cheques used to pay third parties. However, a fee will be charged as per the Schedule of Charges, for cash withdrawals through an ATM or over-the-counter.

Q. Can I transfer my outstanding balance from another bank's credit card to Easy Credit?
Yes, you can transfer the outstanding balance from any other bank's credit cards to Standard Chartered Easy Credit Account at an extremely competitive rate (Easy Credit Terms and Conditions apply).

Q. Do I have to clear my entire outstanding balance at the end of each month?
No, you can choose to revolve your credit and repay as little as 5% of your outstanding balance for competitive financial charges.

Q. How will I be charged the service fee?
A highly competitive financial charge of 2.08% per month will be levied from the transaction date till the complete outstanding balance on your Easy Credit is paid in full.

Q. How and where do I make my monthly payments?
You can make your monthly payment by:
Paying cash over the counter at any Standard Chartered branch in Pakistan.Sending a cheque/pay order/draft in the name of 'Standard Chartered Bank, Credit Cards' by mail or through the Drop Box at any Standard Chartered branch. Please indicate your name and card number on the reverse of the cheque.Through Auto Debit for Standard Chartered Current/Savings account holders (either 5% of the outstanding balance or the total amount). By Telegraphic Transfer. Your payment will be credited to your card account after funds are received by Standard Chartered, Consumer Banking, Cards, Pakistan.
Q. What should I do if I encounter a problem with my Easy Credit Card account?
If you face any problem with your Card or Card Account, call our 24-hour Customer Service on 111-002-002. Or e-mail your queries to ask.
Q. What should I do if I lose my Card, Cheque Leaf or Chequebook?
In the event that your card, cheque leaf or chequebook is lost or stolen, please report it immediately at 111-002-002.

Q. What if I have a discrepancy/error on my monthly statement?
If you notice any discrepancy in your monthly statement, report the matter to our customer service within 7 days. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.

VISA Card

Standard Chartered VISA Card is a globally renowned brand that has world wide acceptance. You can avail of exciting features and benefits attached with this Card. Get ready to bring ultimate indulgence to your lifestyle.


Special FeaturesFAQs

Exclusive features and benefits of VISA Card:

Global Acceptability:
Standard Chartered Credit Cards can be used at 24 million establishments across the globe in 210 countries including 10,000 in Pakistan displaying the Credit Cards logo.
Cash Advance Facility:
You can withdraw cash up to 30% of your available credit limit at any VISA/MasterCard ATM across the globe. Cash can also be withdrawn ‘Over-the-Counter’ at financial institutions worldwide or at any of the Standard Chartered branches and all other VISA/MasterCard member banks in Pakistan.
Supplementary Cards:
Gift your family members, friends, employees or absolutely anyone, with exclusive Standard Chartered VISA/MasterCard Supplementary Cards and let them enjoy the privileges these Cards have to offer. You can have up to 5 Supplementary Cards made for anyone who is more than 18 years of age.
Foreign Transactions:
When you use your Credit Card abroad, the transaction amount will be converted from the transaction currency to US Dollars, based on the international exchange rate prevailing on that date. In order to assist Card members, all transactions will be converted into Pak Rupees for payment.
24hr Phone Banking:
Quick and easy access to your credit details is just a phone call away! Just dial 111-002-002 and start making online transactions 24 hours a day, 7 days a week. Our online Customer Service Team is equally accessible via e-mail, so simply e-mail us at: ask.us@pk.standardchartered.comeStatements:
Now you can receive your Credit Card statements through email anywhere in the world - absolutely free. And if you do not have an email address then till such time that you do, you will continue to receive your Credit Card statements by courier.Dial -a- Draft:
Make payments to places where cards are not accepted such as clubs, schools or utility bills. Just call our Customer Services and order a draft/Pay Order to be made. It will be delivered to you within 2 working days.Revolve Your Credit:
Standard Chartered gives you the option of paying the minimum amount, which would only be 5 % of your outstanding balance or Rs 500 (which ever is greater) by the payment due date. Service charges are levied on the balance unpaid and balance amount is carried forward. The following month either pays the full amount or if you wish pay only the minimum amount due and revolve again.
Auto Debit:
You have the convenience of making minimum or 100 % payment as specified on the monthly statement, through your Standard Chartered Bank account. If you wish to use this facility, please contact our Customer Services Staff at least 2 days before your statement date.Balance Transfer Facility:
Transfer any other credit cards outstanding balance to Standard Chartered Credit Cards at an extremely low rate of 2.50 % (per month on MasterCard) and 2.75 % (per month on VISA card). Additionally every time you transfer your balance onto your VISA/MASTERCARD Credit Card you earn Treasure Points too. These points can be redeemed for exciting gifts that you will find in our Treasures Catalogue.Treasures:
The most comprehensive rewards program for VISA/MASTERCARD Credit Card members packed with more style, variety and unbeatable value than ever before. For every Rs. 50 you spend on your Credit Card, earn 1 Treasure Point. So the more you spend, the more points you gain. Then simply exchange the accumulated Treasure Points from a range of exciting gifts present in our Treasures Catalogue.
Travel Privileges:
You also have the opportunity to avail some of the best travel packages, offered from time to time by Akbar Group - one of the largest airline reservation networks, representing most prestigious international airlines.CIP Lounge:
As a Standard Chartered Gold Card member, you can enjoy complimentary lounging facilities at the Quaid-e-Azam International Airport Karachi, with privileges like free secretarial services, free buffet, 24-hour porter service and so much more.Zero Loss Liability:
Isn't it comforting to know that if you lose your Card you would have nothing to worry about? You are covered for all fraudulent charges made on your Credit Card as soon as it has been reported lost to Standard Chartered. So make sure you report the loss immediately upon discovery.
Credit Cover:
In the unfortunate event of an illness, injury or death Standard Chartered will always be there to cover your payments. The entire outstanding amount on your Standard Chartered Credit Card will be waived without causing any inconvenience to your near and dear ones. These waivers also include any Supplementary Credit Card transactions made on your Credit Card.Travel Accident Cover:
You have a comprehensive cover of up to Rs. 3.5 million on your Standard Chartered VISA/MasterCard (Classic) and Rs. 7 million on Standard Chartered VISA/MasterCard (Gold) in case of an accident while travelling around the globe on any common carrier. The transaction however, must be made on a Standard Chartered Credit Card if the above is to apply.Travel Inconvenience Cover:
While travelling outside Pakistan, you are covered up to Rs. 10,000 on flight delays (exceeding 6 hours) for restaurant meals, refreshments, etc. and Rs. 10,000 on baggage delays. Also in the case of lost baggage in transit, you are covered for up to Rs. 20,000 (exclusive of the amount by the airline). All amounts are reimbursed on placing your claim provided the ticket was bought on your Standard Chartered VISA Card.
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Frequently Asked Questions

Q. How and where can I use my Standard Chartered Credit Card?
Your Standard Chartered Credit Card can be used in Pakistan and as well as globally for any transaction at any merchant outlet accepting MasterCard and/or VISA Credit Cards.

Q. Is there a cash withdrawal limit with my credit card?
Cash withdrawal is limited to 30 % of your available credit limit.

Q. Will I be charged any cash withdrawal/cash advance fee?
For cash withdrawals through ATM's or over the counter transactions, a nominal fee will be charged as per the Schedule of Charges.

Q. Can I transfer the outstanding balance from another bank's Credit Card to my Standard Chartered Credit Card?
Yes, you can transfer your other Credit Card's outstanding balance to your Standard Chartered Credit Card at a nominal financial charge of 3.25 % per month (MasterCard) and 3.25 % per month (VISA). When you transfer balances on to your Standard Chartered Credit Card, you will also earn Treasure points, which you can redeem for exciting gifts from our Treasures Catalogue.

Q. Do I have to clear my entire outstanding balance at the end of each month?
You have the option of paying back the entire availed amount or paying as little as 5 % of your outstanding balance at competitive financial charges. Your remaining outstanding amount will be carried forward to your next monthly statement, where you will again have the choice of paying as little as 5 % of the outstanding amount or the entire amount.

Q. How will I be charged the service fee for retail transactions?
With Standard Chartered's VISA and MasterCard, you have the opportunity to avail 51 and 45 free credit days respectively. That means no service fee will be charged if you pay back your entire amount within the due date. However, you can also choose to make minimum payment of only 5 % of your outstanding balance at a highly competitive financial charge of 3.25 % per month on VISA and 3.25 % per month on MasterCard.

Q. What if I have a discrepancy / error on my monthly statement?
If you notice any discrepancy in your monthly statement, report the matter to our Customer Services Team on 111-002-002 within 7 days. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.

Q. How and where do I make my monthly payments?
You can make your monthly payment by:
Paying cash over the counter at any of the Standard Chartered branches in Pakistan.Sending a cheque / pay order / draft in the name of Standard Chartered Bank, Credit Cards' by mail or through the drop box at all Standard Chartered branches. Please indicate your name and card number on the reverse of the cheque. Through AutoDebit for Standard Chartered customers (5% of the outstanding balance or the total amount). By Telegraphic Transfer. Your payment will be credited to your Card account after funds are received by Standard Chartered, Consumer Banking, Cards - Pakistan.
Q. What should I do if I lose my Card?
In the event that your Card is lost or stolen, please report it to a member of our Customer Services Team immediately on 111-002-002.

Q. What do I do if I encounter problems with my Standard Chartered Credit Card account?
If at any time you face any problem regarding your Credit Card or Credit Card account, call our 24-hour Customer Service on 111-002-002 or you can email your queries directly to ask.

Master Card

Standard Chartered Master Card is a card with worldwide acceptance. A card which is reliable and has a low mark up, it forwards you the financial freedom you deserve. Enjoy the exclusive promotions and rewards awarded to you on this offering from Standard Chartered Bank.


Special FeaturesFAQs

Exclusive features and benefits of Master Card:

Global Acceptability:
Standard Chartered Credit Cards can be used at 24 million establishments across the globe in 210 countries including 10,000 in Pakistan displaying the Credit Cards logo.
Cash Advance Facility:
You can withdraw cash up to 30% of your available credit limit at any VISA/MasterCard ATM across the globe. Cash can also be withdrawn ‘Over-the-Counter’ at financial institutions worldwide or at any of the Standard Chartered branches and all other VISA/MasterCard member banks in Pakistan.
Supplementary Cards:
Gift your family members, friends, employees or absolutely anyone, with exclusive Standard Chartered VISA/MasterCard Supplementary Cards and let them enjoy the privileges these Cards have to offer. You can have up to 5 Supplementary Cards made for anyone who is more than 18 years of age.
Foreign Transactions:
When you use your Credit Card abroad, the transaction amount will be converted from the transaction currency to US Dollars, based on the international exchange rate prevailing on that date. In order to assist Card members, all transactions will be converted into Pak Rupees for payment.
24hr Phone Banking:
Quick and easy access to your credit details is just a phone call away! Just dial 111-002-002 and start making online transactions 24 hours a day, 7 days a week. Our online Customer Service Team is equally accessible via e-mail, so simply e-mail us at: ask.us@pk.standardchartered.com.eStatements:
Now you can receive your Credit Card statements through email anywhere in the world - absolutely free. And if you do not have an email address then till such time that you do, you will continue to receive your Credit Card statements by courier.Dial -a- Draft:
Make payments to places where cards are not accepted such as clubs, schools or utility bills. Just call our Customer Services and order a Draft/Pay Order to be made. It will be delivered to you within 2 working days.Revolve Your Credit:
Standard Chartered gives you the option of paying the minimum amount, which would only be 5% of your outstanding balance or Rs 500 (which ever is greater) by the payment due date. Service charges are levied on the balance unpaid and balance amount is carried forward. The following month either pays the full amount or if you wish pay only the minimum amount due and revolve again.
Auto Debit:
You have the convenience of making minimum or 100% payment as specified on the monthly statement, through your Standard Chartered Bank account. If you wish to use this facility, please contact our Customer Services Staff at least 2 days before your statement date.Balance Transfer Facility:
Transfer any other credit cards outstanding balance to Standard Chartered Credit Cards at an extremely low rate of 2.50 % (per month on MasterCard) and 2.75 % (per month on VISA card). Additionally, every time you transfer your balance onto your VISA/MasterCard Credit Card you earn Treasure Points too. These points can be redeemed for exciting gifts that you will find in our Treasures Catalogue.Treasures:
The most comprehensive rewards program for VISA/MasterCard Credit Card members packed with more style, variety and unbeatable value than ever before. For every Rs. 50 you spend on your Credit Card, earn 1 Treasure Point. So the more you spend, the more points you gain. Then simply exchange the accumulated Treasure Points from a range of exciting gifts present in our Treasures Catalogue.Travel Privileges:
You also have the opportunity to avail some of the best travel packages, offered from time-to-time by Akbar Group-one of the largest airline reservation networks, representing most prestigious international airlines.
CIP Lounge:
As a Standard Chartered Gold Card member, you can enjoy complimentary lounging facilities at the Quaid-e-Azam International Airport Karachi, with privileges like free secretarial services, free buffet, 24-hour porter service and so much more.Zero Loss Liability:
Isn't it comforting to know that if you lose your Card you would have nothing to worry about? You are covered for all fraudulent charges made on your Credit Card as soon as it has been reported lost to Standard Chartered. So make sure you report the loss immediately upon discovery.Credit Cover:
In the unfortunate event of an illness, injury or death Standard Chartered will always be there to cover your payments. The entire outstanding amount on your Standard Chartered Credit Card will be waived without causing any inconvenience to your near and dear ones. These waivers also include any Supplementary Credit Card transactions made on your Credit Card.
Travel Accident Cover
You have a comprehensive cover of up to Rs. 3.5 million on your Standard Chartered VISA/MasterCard (Classic) and Rs. 7 million on Standard Chartered VISA/MasterCard (Gold) in case of an accident while travelling around the globe on any common carrier. The transaction however, must be made on a Standard Chartered Credit Card if the above is to apply.Travel Inconvenience Cover:
While travelling outside Pakistan, you are covered up to Rs. 10,000 on flight delays (exceeding 6 hours) for restaurant meals, refreshments, etc. and Rs. 10,000 on baggage delays. Also in the case of lost baggage in transit, you are covered for up to Rs. 20,000 (exclusive of the amount by the airline). All amounts are reimbursed on placing your claim provided the ticket was bought on your Standard Chartered VISA Card.
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Frequently Asked Questions

Q. How and where can I use my Standard Chartered Credit Card?
Your Standard Chartered Credit Card can be used in Pakistan and as well as globally for any transaction at any merchant outlet accepting MasterCard and/or VISA Credit Cards.

Q. Is there a cash withdrawal limit with my Credit Card?
Cash withdrawal is limited to 30% of your available credit limit.

Q. Will I be charged any cash withdrawal/cash advance fee?
For cash withdrawals through ATM's or over the counter transactions, a nominal fee will be charged as per the Schedule of Charges.

Q. Can I transfer the outstanding balance from another bank's Credit Card to my Standard Chartered Credit Card?
Yes, you can transfer your other Credit Card's outstanding balance to your Standard Chartered Credit Card at a nominal financial charge of 3.25 % per month (MasterCard) and 3.25 % per month (VISA). When you transfer balances on to your Standard Chartered Credit Card, you will also earn Treasure points, which you can redeem for exciting gifts from our Treasures Catalogue.

Q. Do I have to clear my entire outstanding balance at the end of each month?
You have the option of paying back the entire availed amount or paying as little as 5 % of your outstanding balance at competitive financial charges. Your remaining outstanding amount will be carried forward to your next monthly statement, where you will again have the choice of paying as little as 5 % of the outstanding amount or the entire amount.

Q. How will the service fee be charged for retail transactions?
With Standard Chartered's VISA and MasterCard, you have the opportunity to avail 51 and 45 free credit days respectively. That means no service fee will be charged if you pay back your entire amount within the due date. However, you can also choose to make minimum payment of only 5 % of your outstanding balance at a highly competitive financial charge of 2.75 % per month on VISA and 2.50 % per month on MasterCard.

Q. What if I have a discrepancy / error on my monthly statement?
If you notice any discrepancy in your monthly statement, report the matter to our Customer Services Team on 111-002-002 within 7 days. In order to check statement entries, retain all your sales slips and printed receipts. This will help you keep a record of all your transactions.

Q. How and where do I make my monthly payments?
You can make your monthly payment by:
Paying cash over the counter at any of the Standard Chartered branches in Pakistan.Sending a cheque / pay order / draft in the name of Standard Chartered Bank, Credit Cards' by mail or through the drop box at all Standard Chartered branches. Please indicate your name and card number on the reverse of the cheque.Through AutoDebit for Standard Chartered customers (5 % of the outstanding balance or the total amount)By Telegraphic Transfer. Your payment will be credited to your Card account after funds are received by Standard Chartered, Consumer Banking, Cards - Pakistan.
Q. What should I do if I lose my Card?
In the event that your card is lost or stolen, please report it to a member of our Customer Services Team immediately on 111-002-002.

Q. What do I do if I encounter problems with my Standard Chartered Credit Card account?
If at any time you face any problem regarding your Credit Card or Credit Card account, call our 24-hour Customer Service on 111-002-002 or you can email your queries directly to ask.

Saadiq VISA Credit Cards

At Standard Chartered, we believe in respecting your values. We are pleased to introduce Standard Chartered Saadiq VISA Credit Cards – Pakistan’s first Shariah-compliant Riba Free Credit Cards, which combine the international acceptability of VISA with worldwide reliability and excellent service.

The Saadiq VISA Credit Cards have been carefully developed by an international team of professionals with Islamic financial expertise, who ensure that our products are within the guidelines of Islamic finance. Saadiq Credit Cards operate on the ‘Ujrah’ concept which is based on a fixed fee structure, meaning that only fixed fee will be charged to the customer. The Card would not be levied with any floating percentage fee dependent upon the outstanding balance. The entire fee structure is based on fixed fee unlike conventional credit cards where fee is a percentage of the outstanding amount or transaction amount.


How it works Service AccountExampleChargesSaadiq VISA Credit Cards give you the option of either paying the entire outstanding amount or pay only a minimum amount of the outstanding balance by the payment due date.
Incase, you opt to pay any amount less than the total outstanding balance, the remaining balance gets transferred to the Service Account which is a non-interest and non-profit bearing account, linked to your Saadiq Credit Card.
A fixed monthly maintenance fee will be levied only for the month the Service Account is used and reflects an outstanding balance.

Service Account is a non-interest and non-profit bearing account which is maintained by the Bank for the Saadiq VISA Credit Card members.
Any amount of the current balance which is due and unpaid after the relevant payment due date, is transferred from the Card Account into Service Account.
A fixed monthly maintenance fee will be levied when the customer has balance on his Service Account irrespective of the outstanding balance.


Suppose you have a Saadiq VISA Classic Blue Credit Card with a limit of Rs 100,000. You utilize the entire Card limit, taking your outstanding balance to Rs 100,000 at the end of the month. Now you have the option of either paying the entire outstanding amount or paying only a minimum amount of the outstanding balance by the payment due date. Incase you pay the entire outstanding amount of Rs 100,000, no extra charges will be levied upon you. If, however, you choose to pay any amount less than the total outstanding balance, suppose you pay minimum amount due (5% of outstanding balance) i.e. Rs 5,000, the remaining outstanding amount of Rs 95,000 will be transferred to your Service Account and an account maintenance fee of Rs 2,000 will be charged.

Month 1
Opening Balance NIL
Retail Purchases 79,500
Cash Advance 20,000
Cash Advance Fee 500
Closing Balance 100,000
Month 2
Card Account
Opening Balance 100,000
Payment (5,000)
Transferred to Service Account (95,000)
Maintenance Fee 2,000
Closing Balance 2,000
Service Account
Opening Balance NIL
Transferred from Credit Card Account 95,000
Closing Balance 95,000


A fixed fee is charged for maintenance of the Service Account and continued usage of the Card. The fee would vary for different card types (Classic, Classic Blue, Gold and Gold Plus), however, would remain the same for a particular card type. Maintenance fee will be charged only if the Service Account is utilised and/or reflects a balance for that specific month. The fee is not dependent on duration of the Service Account maintained and/or the amount of the outstanding balance. No fee will be charged for the months when the Service Account is not utilised.

For more information on the choices availablehttp://getcreditscorereports.com/

Convenience of Visa Debit, using your own money

Want access to your money wherever and whenever you want? With the Standard Chartered ‘Visa debit Card ’ you get the convenience of making purchases or withdrawing cash wherever Visa is accepted.

Visa Debit Card is an ATM/Debit card that lets you shop worry-free and cash-free. No bill payments at the end of the month as you make purchases using your own money. You can use your Visa Debit Card almost anywhere in the world wherever you see the Visa symbol. It’s quick and secure and you can use it for purchases big or small.


Features at a glanceSpecial FeaturesFees & ChargesFAQsUse your own money at 27 million outlets and 160 countries worldwide wherever Visa is accepted
Each withdrawal taken directly from your Standard Chartered Bank Account
Enjoy peace of mind by not having to carry cash
You can call support 24 hours a day, 7 days a week with any queries
All POS transactions on your card are signature based. Simply swipe and sign!

Exclusive benefits available on Visa Debit Card:
Shopping:
Use your debit card for all your shopping, at home and abroad Petrol:
Use your debit card to pay for petrol at any filling stations Restaurant:
Use your debit card to pay for dinner at your favourite restaurants Cash:
Use your debit card to withdraw cash at any Standard Chartered Bank ATM or any ATM worldwide that displays the Visa symbol eStatement Service:
With our eStatement service, you can relax and enjoy the convenience of receiving the summary of your debit card transactions on a monthly basis in your email inbox. Subscribe for this service, free of charge by filling out a form at your parent branch Choose your own PIN:
You can generate your ATM PIN by calling up our 24Hr Helpline 111-002-002 and following the directions through IVR (interactive voice response). You may change your PIN any time by visiting the nearest Standard Chartered ATM. Lost or stolen cards:
If you become aware that your debit card is lost or stolen, immediately call our 24-hour Phone Banking at 111-002-002 / 0800-66-666 or from outside Pakistan call (9221) 111-002-002 / 0800-66-666 to report loss / theft. You are protected from financial liability arising from any unauthorised transaction done on your card after being reported lost/stolen. We’ll cancel your old card and order a new one for you straight away.
Item Description
Card Fees Issuance fee:
Rs.500 for Current Account
Rs.750 for Savings Account
Annual card fee:
Rs.500 for Current Account
Rs.750 for Savings Account
Cash withdrawal / Balance Enquiry at SCB ATMs No charges apply
Cash withdrawal / Balance Enquiry at non-SCB ATMs Rs. 15 for cash withdrawal
Rs. 5 for balance enquiry
Currency conversion fee on foreign transactions (ATM/POS) 2.5% or Rs.300 (whichever is higher)of the transaction amount of any foreign currency transaction made or charged to your account.

The exchange rate between the transaction currency and the billing currency used for processing foreign currency transactions is a wholesale market rate selected by Visa from within a range of wholesale rates in effect plus the percentage that Standard Chartered Bank charges for the Foreign Currency Conversion Fee above.

Frequently Asked Questions

Q. What is Visa Debit Card?
Visa Debit Card is an internationally accepted Visa ATM/Debit Card that is linked to your Standard Chartered Bank account, allowing spending on shopping outlets and cash withdrawals at ATMs.

Q. What is the difference between a Visa Debit and a Credit card?
A Visa Debit Card allows you to pay for your purchases using your own money through the Visa network, while a credit card provides you with the ability to access credit, which you then repay at a later date.
This means with Visa Debit Card you can access the Visa network using your own money without worrying about receiving a credit card bill at the end of each month.

Q. How do I make a purchase using my Visa Debit Card?
On your purchase the cashier will ‘swipe’ the Card and give you a charge slipCheck the transaction amount and sign the slip Once the transaction is complete, the amount will be deducted from your Standard Chartered Bank Account
Q. How long is my Card valid for?
The validity period of the card is 5 years from the date of issue.

Q. What is the maximum amount that I can withdraw using Visa Debit Card?
Classic cardholders:
ATM withdrawal of up to Rs.30,000
POS spending of up to Rs. 100,000 or equivalent to any other currency

Platinum cardholders:
ATM Withdrawal: Upto Rs. 60,000
POS Spending: Upto Rs. 300,000 (or equivalent in other currency)


For more information on the choices available

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