Thursday, December 3, 2009

Bank on your phone anywhere, anytime

As part of our ongoing commitment to provide you convenient solutions for your banking needs, we now give you 24X7 Phone Banking services. Speak to our Customer Service Representatives anytime, anywhere and get the same level of personalised service and attention that you would expect from an in-person consultation at our branches.

ServicesFAQsJust Call 111-002-002 OR 0800-44-444 and you can make use of our automated Phone Banking service to:

Branch Banking
A/C Balance
Statement details
Product information
Debit card issuance
Cheque book request
Debit card blocking
TPIN issuance & Re-issuance
ATM pin issuance & Re-issuance
PO/ DD & Bank certificate
Internal transfer
Credit Card payment
Change of address & telephone numbers
Stop payments
Credit Cards
Card balance
Statement details
Product information
Reward inquiry
Statement details
Statement details
Application status
Card activation
TPIN issuance & change
ATM Pin issuance & change
Card lost/ stolen
Card replacement
Reward redemption
Address & phone no. change
Billing address updation
Credit card bill payment
Product information & general inquiry
Enrollment & De-enrollment

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Frequently Asked Questions

Q. What is a TPIN?
Your Telephone Personal Identification Number (TPIN) is your electronic signature. Your TPIN is your identification for Phone Banking services and therefore should remain confidential. Please do not share it with anyone. If you think someone has discovered your TPIN, change it immediately.

Q. What if I lose my TPIN?
Call SCB Phone Banking services at 111-002-002 OR 0800-44444 and report the incident immediately. The Phone Banking Officer will help you generate a new TPIN.

Q. I have lost my card. What do I need to do now?
Call SCB Phone Banking immediately to have your lost card reported and blocked. We will take a request for your new or replaced card.

Q. If I have blocked my card, can it be unblocked?
If the card is blocked due to non-payment then you have to first clear your dues then you can unblock your card.

Q. Can I access account services on self service banking?
Yes. After TPIN verification on the self service banking, you can access all your accounts.

Q. Can I make Credit Card payments through self service banking?
Yes, you can make Credit Card payments directly from the self service banking. You can make minimum, full or your choice of payment instantly through self service banking.

Q. If I make a payment through self service banking will it reflect on my account immediately?
All transactions that are made through self service banking are instant except for payment transactions. Cheque payments are posted to your account within 3 days.

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